Refund & Return Policy

1. Cancellation & Refund Policy

If you need to cancel your rental, refunds are issued based on the time of cancellation before the rental start date:

Cancellation Time Refund Amount
7+ days before rental date 100% full refund
3–6 days before rental date 50% refund
1–2 days before rental date No refund (may reschedule once for free)

2. Deposit Refund

Deposits are charged per item (see the rental rate table on this page). After all rented items are returned and inspected in good condition, the deposit will be released or refunded within 3 business days.

3. Shipping Damage & Returns

Please inspect all packages upon delivery. Any visible shipping damage must be reported on the same day of receipt with clear photos of both the damaged items and packaging.

Approved returns related to shipping damage or order issues will be handled on a case-by-case basis. Venucast reserves the right to repair, replace, or refund affected items depending on the condition and extent of damage.

4. General Notes

  • Refunds are issued back to the original payment method whenever possible.
  • Processing times may vary depending on your bank, credit card issuer, or PayPal.
  • Any additional fees due to loss or damage will be deducted from the deposit or charged separately according to the Rental Policy and the damage fee schedule.