VENUCAST • AURACAST

Deploy Auracast with Confidence

Installation guidance, guest connection support, and scalable listening strategies for real venues.

Start Here Fix an Issue

Tip: For hearing aids, confirm model + firmware first.

Start Here

New to Auracast? Use these essentials to confirm compatibility and understand how guests listen.

Most Used

Hearing Aid Compatibility Checker

Confirm Auracast support by brand and model before you trial with hearing aids.

Open Checker
Quick Guide

How Guests Connect to Auracast

The simplest steps for hearing aids, earbuds, and receivers — so volunteers can help quickly.

View Steps
Venue Basics

Deployment Guide (Venue Overview)

A practical overview of setup flow, signage, and rollout tips for churches and venues.

Open Guide

Venue Setup

Follow the standard installation path used by real venues—connect audio, set levels, confirm coverage, then post signage.

Step 1

Connect to Mixer / Sound System

The recommended connection methods and input choices (AUX / RCA / XLR / Optical where applicable).

Open Setup
Step 2

Set Audio Levels (Avoid Low Volume)

The fastest way to get clean volume: source output, mixer gain, transmitter input level, and receiver volume.

Level Guide
Step 3

Coverage & Placement

Where to place the transmitter, what to test, and how to expand coverage for larger rooms.

View Guide
Step 4

Signage Pack (Print & Post)

Make Auracast discoverable—print-ready signs for churches, clinics, and venues.

Download
Recommended rollout: Start with a small trial group, then expand with a BYOD + receiver hybrid approach.

Fix Issues (1-Min Fix)

Most issues are settings-related. Start with these fast checks before changing hardware.

Top Issue

Hearing Aids Not Connecting

Confirm model + firmware, then verify broadcast is active and discoverable.

1) Confirm model 2) Update firmware 3) Retry scan
Open 1-Min Fix
Common

Low Volume

Check the 3.5mm plug seating, then review source output and input levels.

1) Reseat 3.5mm 2) Raise source 3) Check levels
Open 1-Min Fix
Common

No Broadcast Found

Make sure broadcast is on, nearby, and not muted by the audio source.

1) Broadcast on 2) Move closer 3) Check source
Open 1-Min Fix
Explained

Echo / Audio Delay Feels Weird

When you hear both room speakers and earbuds, small delay is normal—use the right listening method.

1) Choose one source 2) Move seats 3) Explain to users
Read Explanation
Common

Dropouts / Intermittent Audio

Check distance and placement, then confirm stable power and input signal.

1) Reduce distance 2) Reposition TX 3) Check power
Open 1-Min Fix
Still Stuck?

Send Us Your Setup

Share venue type + audio source + a photo of settings. We’ll help you get it running.

Venue Source Photo
Contact Support
Support tip: If hearing aids won’t connect, use a receiver to verify the broadcast is working first—then troubleshoot the hearing aid model/firmware.

Listening Strategy

The best deployments use the right mix: encourage BYOD where possible, and keep receivers available as a backup.

Option 1

BYOD (Bring Your Own Device)

Guests listen using their own Auracast-enabled hearing aids or earbuds—no device distribution required.

Best for
  • Venues aiming to scale with minimal ongoing maintenance
  • Guests who already have Auracast-enabled devices
  • Programs that want “walk-in and listen” simplicity
Reality check
  • Not all hearing aids support Auracast yet
  • Model + firmware version matters
Check Compatibility How Guests Connect
Option 2

Receivers (Guaranteed Access)

Provide venue receivers for guests without compatible hearing aids or earbuds—this ensures universal access.

Best for
  • First-time trials and pilot groups
  • Senior communities where many guests lack compatible devices
  • Events where you must guarantee access for everyone
Operational notes
  • Keep a simple checkout / return flow
  • Provide headphones or loop options as needed
View Receivers Get Signage
Recommended

Hybrid Model (Most Venues)

Encourage BYOD for compatible hearing aids and earbuds, while offering receivers as a backup for everyone else.

Recommended rollout
  1. Week 1: Pilot with a small group + receivers available
  2. Week 2–4: Add signage + train volunteers to assist connection
  3. Month 2+: Expand coverage and increase BYOD adoption
Success tips
  • Use a receiver to verify the broadcast first when troubleshooting hearing aids
  • Keep the “How to Connect” steps visible at the venue
1-Min Fix Library Venue Setup

Signage & Promotion

Most venues get better adoption simply by making Auracast visible. Print the right pack and post it where guests actually look.

Signage Pack

Church Pack

Greeter-friendly signage and simple connection instructions for weekly services.

Download
Signage Pack

Clinic Pack

Clean, ADA-friendly signage for audiology clinics and hearing care practices.

Download
Signage Pack

General Venue Pack

Universal signage for theaters, museums, community events, and public venues.

Download
Where to post signage (most effective)
1
Main entrance / check-in
Where guests decide whether to ask for help.
2
Near seating / auditorium doors
People notice it right before the event starts.
3
On the receiver checkout point
Reinforces how to connect and what to do next.
Add “How to Connect” Steps BYOD + Receiver Strategy

Real Venue Notes

Lessons learned from early deployments — so your rollout goes smoother.

“Users rated it 10/10 in week one.”
Once audio levels were adjusted properly, clarity exceeded expectations — even for first-time users.
Hearing aids may show Auracast but not connect.
Compatibility depends on model and firmware version. Always confirm before assuming a device supports Auracast.
Low volume was not a system issue.
A partially inserted 3.5mm jack and low source output caused the problem — resolved in minutes.
Signage increased adoption immediately.
Posting connection instructions at entrances and near seating dramatically increased usage.
Hybrid rollout builds confidence.
Starting with receivers while encouraging BYOD reduced hesitation and allowed gradual expansion.
Testing with a small pilot group works best.
A limited first trial allowed quick troubleshooting before full-venue promotion.
Deployed Auracast in your venue?
Share Your Experience