Venucast 60-Day AVP Trial Terms

These terms (“Terms”) apply to the AuraPlex M3 purchased directly from Venucast.com through the Auracast Venue Program (“AVP”). By placing an AVP order, you confirm that you have read, understood, and agreed to these Terms.

1. Program Purpose

AVP allows churches and other public venues to purchase and evaluate the AuraPlex M3 in their own environment. This is a purchase with a 60-day return option, not a free product, loan, rental, or payment-deferred trial.

2. Payment

Full payment is collected when the order is placed. If you decide to keep the product, no further payment or action is required.

3. Trial Period

The trial period is 60 days, starting from the date the AuraPlex M3 is delivered.

4. Product Contents

The AuraPlex M3 includes an Auracast transmitter, three Auracast receivers, a charging dock, and related accessories. All included items should be kept together during the trial period.

5. Use and Care

You agree to use the product responsibly and take reasonable care of all included components. The product may not be resold, rented, transferred, modified, or used outside the participating venue during the trial period.

6. Returns

If the AuraPlex M3 is not a good fit, you may request a return within the 60-day trial period by contacting support@venucast.com. Venucast will provide return instructions and a prepaid return shipping label. Returns sent without prior authorization may not be accepted.

7. Return Condition

The product must be returned with all original components, accessories, and packaging. Reasonable signs of careful venue testing are acceptable. Missing items or damage caused by misuse, neglect, unauthorized modification, or improper installation may be deducted from the refund.

8. Refunds

After the returned product is received and inspected, the approved refund will be issued to the original payment method. The refund covers the product purchase price. Expedited or optional shipping charges are non-refundable unless the product was damaged, defective, or incorrectly shipped. Processing times may vary depending on your bank or payment provider.

9. Damaged or Defective Products

Please inspect the product upon delivery. If it arrives damaged, defective, incomplete, or incorrect, contact support@venucast.com as soon as possible so we can provide assistance, replacement, or return instructions.

10. Venue Listing

With your permission, your venue may be listed on HearFinder.com and Venucast.com as an Auracast assistive listening location after its details and system availability have been confirmed.

The listing may include the venue name, type, public address, website, and Auracast availability. Personal contact, order, payment, and shipping information will not be published. You may request an update or removal at any time by contacting support@venucast.com.

11. Warranty

If you keep the AuraPlex M3, it remains covered by the applicable Venucast product warranty. The warranty does not extend or restart the 60-day trial period.

12. Program Changes

Venucast reserves the right to modify or discontinue AVP at any time. The Terms in effect when an eligible order is placed will continue to apply to that order.

13. Contact

For questions, setup assistance, or return requests, contact support@venucast.com or visit Venucast Support.