AuraView Setup Guide

Keep AuraView with you. The display sleeps after about 30 seconds; audio can continue. Slide the switch OFF when finished. “Goodbye” appears. Charge for next time.

1. With AuraView on, wake the screen if needed.
2. Highlight the public broadcast with Up / Down.
3. Press ENTER.

Done: The connected mark moves and you hear the selected program. If not, check the connection. After restarting, check the name and reselect if needed.

While connected, hold ENTER for one second. The connected mark disappears. To reconnect, highlight a public broadcast and press ENTER; check the mark and sound return.

1. Connect AuraView’s USB-C port to a 5V USB charger, 500mA–2A.
2. Check for the charging symbol.

Done: With AuraView on, the charging symbol disappears when full.

Not charging? Reseat the cable, then try another suitable cable and 5V power source.

1. Connect the supplied dock power cable and power source.
2. Switch the dock ON.
3. Seat each receiver fully in a slot.

Red: Charging. Green: Fully charged.

One receiver not charging? Reseat it, check dock power, or try another slot / USB-C.

After charging, remove the receivers and check each battery display.

1. Charge all receivers.
2. Start the venue transmitter and play audio.
3. Select the same public broadcast on each receiver.
4. Plug in a listening device and test every receiver.

Done: Every receiver plays the intended program at a comfortable level. One fails? Check that receiver’s broadcast, plug and battery. All fail? Check the transmitter and source audio.

Possible cause: The listening plug is loose, volume is low, the wrong broadcast is selected, or the transmitter has no source audio.

1. Push the headphones or neckloop plug fully into AuraView’s 3.5mm output. For a neckloop, check that the hearing aids use their T/telecoil program.
2. Press Volume + gradually and check the listening device’s own volume, if available.
3. Confirm the broadcast name with venue staff. Highlight that name with Up or Down, then press ENTER.
4. Ask staff to check that the transmitter is receiving and broadcasting audio. Try another wired listening device if available.

Done: The correct program is audible. If not, contact support with the broadcast name, connected mark and checks you tried.

Possible cause: The transmitter is off, out of range, or not broadcasting a compatible public Auracast signal.

1. Ask venue staff to turn on the transmitter and confirm its public broadcast name.
2. Move AuraView closer to the transmitter and allow the automatic scan to refresh.
3. Use Up or Down to browse the full list. AuraView displays up to 10 available broadcasts.

Done: The required name appears; highlight it and press ENTER. If the name remains absent, ask staff or support to check transmitter compatibility and broadcast settings.

Possible cause: The signal is weak, the broadcast has stopped, or the broadcast is password-protected.

1. Ask venue staff to confirm that the selected broadcast is public and still active. Encrypted/password-protected broadcasts are not supported in this version.
2. Move closer to the transmitter, highlight the correct public broadcast with Up or Down, and press ENTER.
3. If it still fails, switch AuraView OFF, then ON, and select the public broadcast again.

Done: A connected mark appears and the program is audible. Otherwise contact support with the transmitter model and displayed broadcast name.

Possible cause: AuraView is connected to a different nearby broadcast.

1. Ask staff for the exact broadcast name.
2. Wake the display, highlight that name with Up or Down, and press ENTER.

Done: You hear the intended program. If the names are unclear or similar, ask staff to identify the correct transmitter.

Possible cause: A weak broadcast signal, an unstable audio plug, or interrupted source audio.

1. Move AuraView closer to the transmitter and check whether sound becomes steady.
2. Reseat the 3.5mm plug; try another wired listening device if available.
3. If several receivers cut out together, ask staff to check the transmitter’s source audio.

Done: Audio plays continuously. If interruptions continue, contact support with the distance, transmitter model and whether other receivers are affected.

Possible cause: The display is asleep, the power switch is OFF, or the battery is low.

1. Press any button once. After about 30 seconds of inactivity, AuraView’s screen sleeps; the first button press only wakes the display.
2. Check the power switch is ON.
3. If the screen still does not light, connect USB-C power and check for a charging icon.

Done: The screen lights and a second button press operates the selected control. If no charging indication appears, check charging or contact support.

Possible cause: A loose cable, an unpowered dock, or a receiver not fully seated.

1. For USB-C charging, reconnect both cable ends and use a 5V USB charger rated 500mA–2A. Try another suitable cable and power source.
2. For a dock, check the supplied power connection and dock switch. Reseat the receiver and try another slot.
3. If dock charging still fails, connect the receiver directly by USB-C to check whether charging starts.

Done: The receiver shows its charging indication or the occupied dock slot shows red, then green when complete. If neither method works, contact support; do not attempt an undocumented battery replacement procedure.

• Requires: An active compatible Auracast transmitter and a wired 3.5mm listening device.
• Supported: Public Auracast broadcasts; wired headphones, earbuds, headsets and compatible T-Coil neckloops through the 3.5mm output.
• Not supported in this version: Encrypted/password-protected broadcasts. AuraView does not stream directly to hearing aids or Bluetooth headphones.
• Single AuraView: One receiver; USB-C charging instructions apply.
• AuraView 4-Pack / 10-Pack: Multiple receivers with a charging dock; select and check the broadcast on each receiver.
• Battery service: AuraView has a replaceable battery design. Contact support for the correct battery and replacement instructions.
• Reset or firmware help: Contact Venucast support for instructions for your unit. Do not use another product’s reset or update procedure.

Include AuraView pack size, transmitter model, broadcast name, displayed state and checks tried. For charging, say whether USB-C, the dock, or both fail. Guide feedback is not a support ticket.